Finding and retaining good staff can be hard. We work with you to increase satisfaction across your organisation, eliminate roadblocks, enhance workflow and get your team living and breathing your vision and strategy.
TEAM EMPOWERMENT Set people up for success
Consolidate
purpose,
people,
and structure
What can you expect?
A seasoned team of business management and strategy consultants fully focused on gaining a comprehensive understanding of your needs from the inside out in order to help you design and implement staff satisfaction, a solid structure, smart systems, and processes around your purpose, customers, people and business objectives. And a team in your camp, every step of the way, to make it stick.
Deliverables
- Business Clarity
- Structure and Processes
- People Empowerment
Team competences
- Strategy & Governance
- Management Consulting
- Creative & Digital
TEAM EMPOWERMENT IN ACTION
The DentistsContour InternationalLake Taupo Holiday Resort
Before aligning customers teeth,
this dental group decided to align
the team to create customer value.
THE CHALLENGE
To align and unite six dental practices across New Zealand behind the founders’ values and deliver better patient outcomes. To make the organisation less dependent on the founders and ready to scale.
APPROACH
Define and document purpose, goals and patient value. Build a strong organisation and brand focused on customer-centricity. Implement streamlined processes, systems and structure across all practices to ensure consistent delivery of exceptional value.
IMPACT
“BlueOcean has helped us to build an overall more successful business model. Our practices are now consistently aligned and function as a united collaboration of brilliant minds creating better outcomes for each other and our patients. Our organisation now breeds success for everyone involved” – Dr Adam Durning, Founder and Co-Director.
DELIVERED
- Implemented an efficient and strategic board
- A more resilient, structured, documented business
- Increased customer centricity and value
- A unified understanding of the core business values
- A process to identify and recruit star employees
- A strong brand identity and creative positioning
Contour occupied and difficult space in a challenging market. Their customers ranged from spending $200 a month, to $200,000 in one solution. This broad spectrum of clients, and a focus on product features rather than customer benefit Meant it was time for Contour to rethink their strategy.
THE CHALLENGE
Align strategy, sales and service to achieve growth in a market dominated by large and influential competitors and clients
APPROACH
A strategic shift from equipment supplier to solutions partner. Redefinition and refinement of segmentation, targeting and value proposition. Ongoing sales and marketing knowledge exchange to provide a two-way market feedback loop and shape communications execution.
IMPACT
“Our working relationship with BlueOcean is a vital part of our Marketing Strategy. By closely aligning with our sales team, BlueOcean turns our marketing wish list into a reality. The analytics provided in their feedback are vital to ensure we are getting the “bang for our buck” that we budget on.” – James Morren, Director Contour International
DELIVERED
- Customer centric strategy
- Sustained year-on-year growth
- Increased alignment between sales & marketing
The local tourism business that kept growing despite the travel restrictions and disruptions of 2020.
THE CHALLENGE
Stand independent from a holiday park chain after heavily investing in upgrading their park to a holiday resort; and wanted to create long term growth strategy.
APPROACH
Clarify and refine a clear value proposition by shifting their strategy from product to customer centric. Align strategy, people and marketing execution to communicate value to both customers and employees. Claim a place in the hearts of kiwis and create a pricing strategy to maximise yield and occupancy.
IMPACT
“Blue Ocean Marketing’s strategy and execution have aligned our holiday park’s identity and customer experience to our growth ambitions. The team of specialists help us define our new identity of independence” – Lloyd
DELIVERED
- Customer centric strategy
- Organisational Alignment
- Iconic brand
- 10 to 1 ROI on total engagement
- 36% increase in online reservations
- Continued growth year on year
Potential Unleashed
Experience the great chain reaction
of team empowerment
It’s time to build up on your company’s culture where
different talents develop their potential together.